SupploIndia Privacy Policy
B2B Digital Platform for Kirana & FMCG Retailers
Effective Date: 15 September 20261. About SupploIndia
SupploIndia is a technology-driven B2B procurement and e-commerce platform focused on connecting FMCG brands, manufacturers, suppliers, distributors and other eligible businesses with Kirana stores and FMCG retailers.
2. Information We Collect
Account & Contact Information: Name, mobile number, email address, business name, business address and other information submitted during registration.
Business Information: GSTIN, PAN, FSSAI details where applicable, business type, product information, licences, certificates, catalogue details and related verification information.
Order & Transaction Information: Products ordered, quantities, delivery address, order history, invoices, payment status, refunds and related transaction information.
Delivery Partner Information: Identity details, vehicle details, driving licence, vehicle registration, insurance, service area, bank/payment details and documents submitted for verification.
Technical Information: Device information, IP address, browser/app information, approximate location where enabled, log information, cookies and similar technologies.
Communication Information: Information you provide when contacting customer support, submitting enquiries, feedback, complaints or partnership forms.
3. How We Use Information
We may use information to create and manage accounts; verify businesses and users; process orders and payments; arrange delivery and fulfilment; list and promote products; provide customer support; communicate about orders, offers and services; prevent fraud and misuse; improve our website, app and services; maintain records; comply with applicable laws; and protect the rights, safety and security of SupploIndia, users and partners.
4. Product & Business Listings
If you register as a manufacturer, brand owner, super stockist, trader/distributor, processing company, FPO, farmer or other supplier, certain business and product information may be displayed on SupploIndia for the purpose of facilitating B2B transactions. We may verify submitted information before approving a listing.
5. Cookies & Similar Technologies
We may use cookies, device identifiers, analytics and similar technologies to operate the website/app, remember preferences, understand usage, improve performance and support security. You may control cookies through available browser or device settings, although some functions may be affected.
6. Sharing of Information
We may share relevant information with service providers, technology partners, payment processors, logistics and delivery partners, suppliers/brands, business partners, professional advisers and authorities where required or permitted by applicable law. We share only information reasonably necessary for the relevant purpose and business operation. We do not sell personal information to third parties for their independent marketing purposes.
7. Payments
Where online payment services are used, payment processing may be handled by third-party payment service providers. SupploIndia may receive transaction status and limited payment-related information necessary to process orders, refunds, reconciliation and support. Full card or payment credentials may be handled directly by the relevant payment provider.
8. Data Security
SupploIndia takes reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including account management, transactions, customer support, legal, tax, accounting, fraud-prevention and dispute-resolution requirements. Retention periods may vary according to the type of information and applicable law.
10. Your Rights & Choices
Subject to applicable law and reasonable verification, you may request access to, correction of, or deletion of certain personal information, withdraw consent where processing is based on consent, or raise a privacy-related grievance. Some information may need to be retained where required by law or for legitimate business purposes.
11. Children's Privacy
SupploIndia's services are intended for businesses and adults. We do not knowingly seek to collect personal information from children for independent use of our B2B services. If you believe a child has provided information to us, please contact us so that we can review the request.
12. Third-Party Services & Links
Our website or app may contain links or integrations to third-party websites, applications, payment services or other platforms. Their privacy practices are governed by their own policies. SupploIndia is not responsible for the privacy practices of third-party services outside our control.
13. Business Partners & Suppliers
For suppliers, manufacturers, brands, distributors, processing companies, FPOs and farmers, information submitted for onboarding may be used for verification, product listing, procurement, export opportunities, communication, order fulfilment and related commercial activities.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable law. The updated version will be published on our website/app with the revised effective date.
15. Grievance / Privacy Contact
For privacy questions, requests or grievances, please reach out using the details below.
16. Governing Law
This Privacy Policy shall be interpreted in accordance with applicable laws of India. Any legal or regulatory requirements applicable to particular services, transactions, users or categories of data will apply as required by law.
Important Notice: This document is a business-use privacy policy draft and should be reviewed and customised by qualified legal counsel before publication, particularly for the final website/app data flows, consent mechanisms, payment providers, cookies/analytics, grievance process and applicable Indian data-protection requirements.
SupploIndia Return & Refund Policy
B2B Digital Platform for Kirana & FMCG Retailers
Effective Date: 15 September 20261. Purpose
This Return & Refund Policy explains when products purchased through SupploIndia may be returned, replaced or refunded. Because SupploIndia operates primarily as a B2B platform for Kirana and FMCG retailers, returns are generally accepted only for valid and verifiable issues covered by this Policy.
2. Products Eligible for Return / Replacement
Subject to verification, a retailer may raise a claim where the delivered product is:
- Damaged during delivery
- Materially different from the product ordered
- Short in quantity
- Defective or unusable
- Expired at delivery or does not meet the agreed minimum shelf-life requirement
- Otherwise affected by a verified supply/quality issue
3. Claim Reporting Time
For visible damage, wrong product or shortage, the retailer should report the issue as soon as possible and preferably within 24 hours of delivery. For concealed damage or a quality/functional issue that could not reasonably be identified at delivery, the claim should be raised promptly after discovery and within the applicable product/manufacturer warranty or claim period.
4. Delivery-Time Check
Retailers should check the quantity, product name, pack size, visible condition and outer packaging at the time of delivery. Where possible, shortages or visible damage should be recorded on the delivery confirmation/POD and supported with photographs or video evidence.
5. How to Raise a Return / Refund Request
A request may be submitted through the SupploIndia app, website, customer support channel or other method notified by SupploIndia. The request should include order number, product/SKU, quantity affected, reason for the claim and photographs/videos or other evidence where reasonably required.
6. Verification & Inspection
SupploIndia may review order records, delivery records, photographs, videos, batch details, invoices, packaging and other relevant information. We may request physical inspection or collection of the product. Approval of a return or refund is subject to verification of the reported issue.
7. Approved Resolution
Depending on the nature of the issue and availability, SupploIndia may provide one or more of the following remedies: replacement of the affected product, replacement of the affected quantity, adjustment/credit against a future order, or refund of the eligible amount. The applicable remedy may depend on stock availability, supplier terms and the nature of the claim.
8. Refund Process
Where a refund is approved, the eligible amount will normally be returned through the original payment method or another appropriate method communicated by SupploIndia. Processing time may vary depending on the payment method, bank and verification requirements. Any legally required tax or accounting adjustment will be handled through the applicable documentation.
9. Shortage Claims
Where delivered quantity is lower than the confirmed order quantity, the retailer should report the shortage promptly. SupploIndia may verify the packing, dispatch and delivery records before approving a quantity adjustment, replacement or refund.
10. Wrong Product / Wrong SKU
If SupploIndia or its fulfilment partner delivers a product or SKU materially different from the confirmed order, the retailer should keep the product unused and in its original condition where reasonably possible. After verification, SupploIndia may arrange pickup and replacement or refund.
11. Damaged Products
Products visibly damaged during delivery should be reported immediately. Photographs of the product, packaging, shipping label and damage may be requested. Where the damage is verified, SupploIndia may arrange replacement, quantity adjustment or refund.
12. Expired / Shelf-Life Issues
Products that are expired at the time of delivery, or that do not meet an expressly agreed minimum shelf-life requirement, may be eligible for replacement or refund after verification. Retailers should not sell or distribute products that are expired or otherwise unsafe.
13. Quality / Manufacturing Defect
For suspected manufacturing or quality defects, SupploIndia may coordinate with the manufacturer, brand owner or supplier for investigation. Depending on the product and applicable law, the resolution may include replacement, refund, credit or another appropriate remedy.
14. Non-Returnable Products
Unless required by applicable law or expressly approved by SupploIndia, the following may generally not be eligible for return due to change of mind, incorrect retailer ordering or preference: products correctly supplied as ordered; opened/used products; products damaged after delivery due to improper storage or handling; products without required packaging where the packaging is necessary for verification; and products specifically identified as non-returnable at the time of order.
15. Change-of-Mind / Ordering Error
SupploIndia is a B2B procurement platform. Returns are generally not accepted merely because a retailer no longer requires a correctly supplied product, ordered the wrong quantity, or changes their preference. Any exception is at SupploIndia's discretion and may be subject to restocking, logistics or other applicable charges.
16. Cancellation Before Dispatch
A retailer may request cancellation before dispatch. Cancellation approval depends on order status and supplier/fulfilment conditions. Once an order has been packed, dispatched or otherwise processed, cancellation may not be possible or may be subject to applicable charges.
17. Refund Exclusions
Refunds may be declined where the claim cannot be verified, the product was damaged after delivery through retailer handling, the product was stored contrary to label requirements, evidence is materially insufficient, the claim is outside the applicable period, or the issue falls outside this Policy and is not otherwise required by law.
18. Supplier / Brand Responsibility
Where a product is supplied by a manufacturer, brand, distributor or other supplier, SupploIndia may coordinate with that supplier for quality verification, replacement or refund. Suppliers are responsible for the legality, authenticity, quality, labelling and applicable regulatory compliance of their products.
19. Fraud & Misuse
SupploIndia may investigate repeated, suspicious or fraudulent return/refund claims. We may restrict return privileges, suspend an account or take other appropriate action where there is evidence of misuse, false claims, product substitution or other abuse, subject to applicable law.
20. Refund for Unfulfilled Orders
If SupploIndia cancels an accepted prepaid order because the product cannot be supplied, the eligible prepaid amount for the cancelled portion will be refunded through the applicable payment process, subject to reconciliation and applicable law.
21. Policy Changes
SupploIndia may update this Policy from time to time to reflect operational, product, technology or legal changes. The updated version will be published on the website/app with its revised effective date.
22. Contact / Support
For return or refund support, please reach out using the details below.
Important: This Policy is a business-use draft and should be reviewed by qualified Indian legal counsel before publication. The final policy should be aligned with SupploIndia's actual supplier contracts, logistics process, payment flow, product categories, applicable consumer/business laws and tax/accounting procedures.
SupploIndia Terms & Conditions
B2B Digital Platform for Kirana & FMCG Retailers
Effective Date: 15 September 20261. Introduction
These Terms & Conditions govern your access to and use of the SupploIndia website, mobile application and related B2B procurement, marketplace, ordering, fulfilment and partner services. By accessing or using SupploIndia, you agree to be bound by these Terms.
2. About SupploIndia
SupploIndia is a technology-driven B2B digital platform intended primarily for Kirana stores, FMCG retailers, brands, manufacturers, suppliers, distributors and other eligible business partners. SupploIndia may facilitate discovery, product listing, ordering, procurement, payment and delivery services through its platform and partners.
3. Eligibility & Business Use
Users must provide accurate information and must have the legal authority to represent their business where applicable. SupploIndia's B2B services are intended for legitimate business purposes. We may request documents or information to verify a user, supplier, retailer or delivery partner before enabling particular services.
4. Account Registration
You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account. You must promptly inform SupploIndia if you suspect unauthorised access. SupploIndia may suspend, restrict or terminate accounts where information is inaccurate, fraudulent, abusive or otherwise inconsistent with these Terms.
5. Supplier / Brand Product Listings
Manufacturers, brand owners, super stockists, traders/distributors, processing companies, FPOs, farmers and other suppliers may submit products for listing. Suppliers are responsible for the accuracy, legality, quality, authenticity, packaging, labelling, regulatory compliance and availability of their products. SupploIndia may review, reject, edit, suspend or remove listings where appropriate.
6. Product Information & Pricing
Product descriptions, images, specifications, pack sizes, MRP, availability, wholesale prices, offers and other information may be provided by suppliers or updated from time to time. SupploIndia will make reasonable efforts to display accurate information, but typographical, technical or inventory errors may occur. Applicable taxes, freight, discounts and other charges will be shown or communicated as applicable.
7. Orders
Placing an order constitutes a request to purchase. An order may be accepted, rejected, partially fulfilled or cancelled due to stock availability, pricing errors, credit/payment issues, delivery constraints, supplier limitations or other legitimate operational reasons. Order confirmation does not necessarily guarantee availability until fulfilment is confirmed.
8. Payment
Users must pay amounts due through the payment methods made available by SupploIndia or its authorised payment partners. Payment processing may be subject to the terms of the relevant payment provider. SupploIndia may withhold or restrict services where payments are overdue, disputed or suspected to be fraudulent.
9. Delivery & Fulfilment
Delivery may be performed by SupploIndia, suppliers, authorised logistics providers or delivery partners. Estimated delivery times are indicative and may be affected by stock, weather, traffic, operational conditions, holidays or other circumstances. The recipient should provide an accurate delivery address and reasonable assistance for successful delivery.
10. Returns, Replacements & Refunds
Returns, replacements and refunds will be governed by SupploIndia's applicable Return & Refund Policy and any product-specific conditions communicated at the time of purchase. Claims for damaged, incorrect, missing or defective products should be reported within the applicable claim period with appropriate evidence where requested.
11. Cancellation
An order may be cancelled subject to its fulfilment status and applicable cancellation rules. Orders already dispatched, delivered or processed may not be cancellable except as permitted under the applicable policy or law.
12. Supplier Compliance
Suppliers must hold and maintain all registrations, licences, permissions and certifications applicable to their products and business. Food businesses must comply with applicable food-safety and labelling requirements. Suppliers must not list counterfeit, unsafe, prohibited, unlawfully sourced or misleading products.
13. Export Products
Registration of a product for export does not constitute a guarantee of export orders. Export transactions may require IEC, product-specific certificates, testing, labelling, customs documentation, destination-country approvals and other requirements. Suppliers remain responsible for compliance with applicable Indian and destination-country laws.
14. Delivery Partners
Delivery partners must provide valid identity, vehicle, driving and other required documents and comply with applicable laws and SupploIndia operational and safety requirements. SupploIndia may suspend or terminate delivery access for misconduct, unsafe behaviour, fraud, repeated service failures or document issues.
15. Prohibited Activities
Users must not use the platform for fraud, unlawful trade, counterfeit goods, unauthorised access, manipulation of orders or prices, misleading information, harassment, abuse, infringement of intellectual property, money laundering or any activity prohibited by applicable law.
16. Intellectual Property
SupploIndia's name, logo, website/app design, software, text, graphics and other platform materials are owned by or licensed to SupploIndia and may not be copied, modified, distributed or commercially exploited without permission. Suppliers grant SupploIndia permission to use submitted product names, images, descriptions and marketing materials for platform, catalogue and promotional purposes, subject to applicable agreements.
17. Privacy
Collection and use of personal information is governed by the SupploIndia Privacy Policy. By using the platform, users acknowledge that information may be processed as described in that Policy and as permitted or required by applicable law.
18. Platform Availability
SupploIndia aims to keep its services available and reliable but does not guarantee uninterrupted or error-free operation. The platform may be temporarily unavailable for maintenance, updates, technical issues, security reasons or circumstances beyond reasonable control.
19. Limitation of Liability
To the extent permitted by applicable law, SupploIndia will not be responsible for indirect, incidental, special or consequential losses arising from use of the platform, supplier conduct, third-party services, delays or events beyond SupploIndia's reasonable control. Nothing in these Terms excludes liability that cannot lawfully be excluded.
20. Indemnity
To the extent permitted by law, users, suppliers and partners agree to indemnify SupploIndia against claims, losses, penalties, costs or expenses arising from their breach of these Terms, violation of law, infringement of third-party rights, inaccurate information or misuse of the platform.
21. Suspension & Termination
SupploIndia may suspend, restrict or terminate access where reasonably necessary for security, fraud prevention, non-payment, regulatory compliance, violation of these Terms or protection of users and the platform. Outstanding obligations may continue after termination.
22. Changes to These Terms
SupploIndia may update these Terms from time to time. Updated Terms will be published on the website/app with a revised effective date. Continued use of the platform after an update may constitute acceptance of the revised Terms to the extent permitted by law.
23. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Subject to applicable law, disputes arising from these Terms or use of the platform shall be subject to the jurisdiction of the competent courts at Bhopal, Madhya Pradesh, India.
24. Contact & Grievance
For contact or grievance-related queries, please reach out using the details below.
Important: This is a business-use Terms & Conditions draft and should be reviewed by qualified Indian legal counsel before publication. The final version should be aligned with SupploIndia's actual contracting model, GST/payment flow, supplier agreements, delivery arrangements, return policy and applicable laws.